All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at simsimjewels@gmail.com to obtain an Return Merchandise , and
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return seven (7) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Items Showing Signs of Wear: Jewelry that has been scratched, resized, damaged, or altered by a third-party jeweler.
● Missing Original Packaging: Items returned without their original designer boxes, certificates of authenticity (especially for diamonds/gemstones), or security tags removed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Refund will be granted once we receive the item in original packaging condition.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
